Contact us
Send the order number, a clear explanation and photographs where relevant. This lets us review the listing, packing and delivery information.
RETURNS DESKSomething is not right?
Something is not right?
Speak to a real person.
Contact us promptly with your order reference when an item arrives damaged, incorrect or materially different from its listing.
Return securely
When a return is authorised, package the item so it remains protected and use the method provided in the return instructions.
Resolution
Once received and checked, the appropriate replacement, refund or other resolution can be processed according to the order circumstances and applicable rights.
RETURN ADDRESS
Start a return enquiry →Add your official return address in config.php before launch.
This page is operational starter wording, not legal advice. Add your cancellation period, exclusions, legal trading name and required consumer information before accepting live orders.